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Cancellation Policy

The withdrawal period is fourteen days from the date, on which you or any representative of yours, which is not a carrier of the product, received the product. To make use of your right, contact us on

Eye:Contact Records
Dennis Werth
Wachtelsteg 23
39126 Magdeburg

by way of unambiguous declaration (eg. as a post mail, fax or e-mail) to inform us about your decision to withdraw from this contract.

To meet the withdrawal deadline, it is sufficient if you send your information, concerning the right of withdrawal, before the withdrawal period.

Audio or video recordings or computer software in a sealed package are excluded from the withdrawal, if the seal was removed after delivery.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than the cheapest standard one offered by us), and repay you immediately within fourteen days from the date on which the notification has been received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment.

We may withhold reimbursement until we have received the returned products back, or until you have demonstrated that you have returned the products.

You are in charge to cover the direct cost of returning all the products.

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